Hands holding a phone with the My Starkey app on the screen.
Hands holding a phone with the My Starkey app on the screen.

My Starkey

Leap connectivity barriers in a single app

My Starkey

Designed with the input of hearing aid wearers, My Starkey pairs with Edge AI and Genesis AI hearing aids to help your patients enjoy greater listening moments, improved well-being, and easier everyday living — all from the palm of their hand or wrist with all new Apple Watch compatibility.

User friendly and easy to read, My Starkey allows patients to:

  • Adjust hearing aid settings, stream calls, and even find lost hearing aids with a variety of hearing control features.
  • Accurately count steps, track engagement, and help achieve well-being goals.
  • Translate languages, set reminders, and take advantage of an array of features that make life easier.

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My Starkey Privacy Policy

My Starkey App screen on an Apple Watch and iPhone next to a RIC hearing aid.

A few of My Starkey’s many features

Smart Assistant icon Smart Assistant
Patients can use their voice to adjust settings, set reminders, ask questions about hearing aid topics, and more.
Fall Detection icon Fall detection
The only hearing aid app that can help detect falls and alert the patient’s family or friends.
Edge Mode icon Edge Mode+
Uses AI to optimize sound quality on demand even in tough listening environments.
Binaural Streaming icon Audio streaming
Patients can enjoy music, TV and more, streamed to their hearing aids from their smartphone or wireless hearing aid accessories.
Personal Health Monitoring icon Personal health monitoring
Patients can accurately count their steps, track engagement, and achieve well-being goals — an industry first.
TeleHear icon TeleHear
Assist patients’ needs on demand with remote adjustments via video chat.
App setup icon

App setup
How to videos icon

How-to videos
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Support materials

My Starkey app setup

Below are step-by-step instructions on how to set up and connect your patients’ hearing aids with the My Starkey app. Check their phone compatibility from a list of compatible devices.

Step 1 — Download the My Starkey app

Apple Device 

  1. Open the App Store®.
  2. In the search box type "My Starkey."
  3. Tap GET to download the app to the Apple device.

Android Device 

  1. Open the Google Play™ store.
  2. In the search box type "My Starkey."
  3. Tap INSTALL to download the app to the Android device.
Step 2 — Connect the hearing aids to the compatible device

Follow the instructions below to connect your patient’s hearing aids to their Apple or Android device. If the hearing aids ever lose connection to their device, repeat the instructions below to reconnect.

Apple Device

1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
2. Turn the hearing aids OFF and then ON to activate pairing mode.
3. Under MFI Hearing Devices you should see the patient’s hearing aids (e.g. “Jane’s hearing aids”). Tap this.
4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box. Pairing is complete.

Android Device

1. Tap the Settings icon on the device.
2. Ensure Bluetooth is on.
3. Turn the hearing aids OFF and then ON to activate pairing mode.
4. Open the My Starkey app. Tap GET STARTED to begin.
5. Have the patient review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
6. Pair and connect your patient's hearing aids. Follow the prompts:

  • The app will ask permission to use location services to locate the hearing aids. Tap ALLOW.
  • When a pair of hearing aids is found, the app will prompt you to confirm they are your patient’s. Tap PAIR.
  • You’ll be asked to link the My Starkey app with the hearing aids. Tap ALLOW.
Step 3 — Final setup

Apple Device

Open the My Starkey app. You’ll then be prompted to set up. Tap Get started to begin.

1. Review the terms of use with the patient: This includes End User License Agreement and privacy policy. Tap Accept to continue.
2. Connect the patient’s hearing aids. Follow the prompts to set up and connect the hearing aids with the app:

  • Ensure the hearing aids are charged and powered ON.
  • Tap Continue.
  • Once the app finds your patient’s hearing aids, a congratulations message appears. Tap Continue.

If the app cannot locate the hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect the hearing aids to the compatible device.

3. Sign in to the app. Have the patient create an account:

  • Provide an active email address.
  • Create a password following the guidelines and sign in.

4. Get onboarded. The app will show a short series of permission screens:

  • Read the descriptions.
  • Tap Allow or Continue.
  • Review the app home screen overview and get to know the key features.
  • Tap Got it.

They’re all set to start using the app.

Android Device

If more than one hearing aid is found, you will see a list. (If your patient wears 2, both a left and right will appear.) Select the box(es) next to the hearing aids. Tap CONNECT.

NOTE: Pairing can still be done through the Bluetooth menu of your patient’s device, if they prefer.

Once the hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.

5. Sign in to the app. Have the patient create an account:

  • Provide an active email address.
  • Create a password following the guidelines and sign in.

6. Get onboarded. The app will show a short series of permission screens:

  • Read the descriptions.
  • Tap ALLOW or CONTINUE.
  • Review the app home screen overview and get to know the key features.
  • Tap GOT IT.

They’re all set to start using the app.

How-to videos

Support materials